After you have been working successfully for a while as a test manager the next challenge that you are asked to take on is the role of Program Test Manager. Quickly you begin to realise that programs of work are different from projects. Programs are larger, involving multiple streams of work, some of which contain many individual projects. There are more people involved, developers and testers, each with differing objectives, and different ways of working. The teams are often global, the budgets large, $100m+, and the pressures larger.
This talk proposes a practical model for program test management, based on experience gained from working as a Program Test Manager on two programs, in the financial sector handling card authorisation and in service delivery, addressing global customer service management.
The talk is focussed on how to bring together the disparate streams of development and testing across large programs so that they can work together successfully and drive the program forward. It also addresses how to control quality when, as a program test manager, you no longer carry out development or testing activities. This is presented in the form of a practical model working step-by-step through the development lifecycle.
(Mind Map courtesy of Paul Gerrard and the TMF)
1. UK TMF, London – April 2004 (Preparatory discussion group)
2. EuroSTAR, Cologne – Dec 2004
3. BCS SIGiST, London – Mar 2005